How are Collection Letters Calculated?

Step 1

Calculate the Customer Balance

The system calculates the Customer Balance through the end of the Billing Period for which the Customer received notification of the outstanding charge. The notification is the date an Invoice was first printed showing the amount the Customer was responsible for.

Step 2

Remove Customers who have made payments

We assume that customers who have made a payment anytime during, or after the Billing Period are doing so based on a plan you have agreed to, so we do not send them a Collection Letter.

Step 3

Remove Customers with a Customer Balance less than the Minimum Balance.

If the Customer has a Customer Balance which is at least the Minimum Balance, the Customer should get a Collection Letter.

Note

The customer will not receive a collection letter if:

1. The customer has not been invoiced for amounts they are responsible for, or

2. The customer balance is less than the minimum, or

3. The customer has made a payment within the billing period, or there after.