Webinar: Performance Charts (277CA)

This series of charts will allow you to evaluate how well you and your staff are doing compared to other companies similar to yours. We hope this will motivate you to focus on decreasing your 277CA rejections and increase the quality of your billing efforts. Billing claims cleanly the first time will increase your cash flow, reduce your DSO and reduce the likelihood of being selected for audits.

But, where should you start for the most improvement? First, evaluate where you are currently. The first chart (277 Errors Ratio to Claims) shows you what the ratio of the number of Claims you submit compared to the number of 277 Errors you received. The lower the ratio, the better, with zero being the best.

Then review the second chart (Customer Rank by 277 Error Ratio). This shows you where you rank compared to your peers. For example, you may have a 3% error ratio. But is this better or worse than most companies? This chart will answer that question. The short answer is, if either of these charts is Red, you need to devote some serious attention to improvement.

The final two charts are Customer Rank by Claim Count, and Customer Rank by Claim Amount (higher is better). Your position on these is neither good, nor bad, but gives you an idea of your business volume and size compared to other participants.

Finally, if there are 277CA errors reported, we display your top ten. This allows you to see what you are being rejected for and what you should work on to reduce your rejections. We give you the official rejection explanation as well as our “Unofficial Explanation”. The Unofficial Explanation attempts to cut through the mystery of the CMS explanation. It may or may not be correct, but is what we expect applies to your claim.

If you’d like to review these errors in the context of a claim, you should go to the Claim Submission List, click on any yellow/red flag under 277 and review the error details.

Thanks, Rick

Note: We are providing this as a free service to help you reduce your 277CA error ratio and improve your billing. We are not able to provide an extended tutorial for each customer, nor have we trained our Support department to answer questions about this process. If you have questions, you should review the 277 Charts webinar where we explain the process and how to interpret the results.

This presentation byRick Long will last approximately 45 minutes with Q&A following (Total time 60 mins).