Support Applet
Click here to enter a new Support Call.
What you’ll see when your web browser opens is our Support Call web applet. You can enter your name, phone number and a brief description of your problem. When you click Submit, a Call Request is entered directly into our Support Call system. You can also choose a Preferred Technician or the first available technician.
Once you click submit, you’ll see your call in the browser along with the Average Callback Time and the number of Calls in Queue before you. The browser screen refreshes each minute, so you can actually see your call moving to the top of the queue.
The real power is in the buttons. When you first create a call, you’ll see two buttons labeled “Close Call” and “Hold Call”. Close call is kind of like saying, “never mind, I solved my own problem”. We like those kinds of calls. Hold call means, “Don’t call now, I’m not available”, but your call continues to percolate to the top of our queue. So when you get back from lunch or the restroom and click “Release Hold”, your call is at the top of the list. You can hold/release your call as many times as you like and your call is never disadvantaged when on hold.
But if you forget, and you are not available when we call, you’ll see the status change from “Open” to “Called”. Instead of calling us to say, “I’m back now, have support call me.”, just click “Reopen Call” and your call status will change from “Called”, to “Open”.
TeamViewer
This allows us to quickly hookup to your computer and see the problem you are having or answer your question and show you rather than tell you. “A picture is worth a thousand words.”
Phone, Email or Mail
TeamDME! Support
750 Old Hickory Blvd Bldg One Ste 285
Brentwood, TN 37027
(615) 333-1900 Option 2 for support
Click here to send an email to support@help.teamdme.com.
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